Most common questions

Frequently asked questions

  • The ice machines have one freezing element on the bottom causing the ice to freeze from the bottom up, this along with the constant flow from the water pumps ensures no air or impurities can settle.

  • Why does my ice crack when I add liquid to the glass?

    This is caused because the ice has been heated too quickly by the liquid. The only way to avoid this is to let your ice temper (come to temperature). This is easily achieved by setting your ice into the serving glass prior to mixing your drink. After a few minutes the ice will have tempered.

  • How long does it take to freeze a block?

    Each machine takes about 3 days to produce 2 140kg blocks.

  • Do you offer bulk order discounts?

    We do! If you order 8 or more cartons of ice a 10% discount will automatically be applied at checkout.